PolarisSupport
Billing, licensing and product help for Nord-Tech Polaris.
Manage your subscription
Cancel, change your payment method, or download invoices and receipts — all self-serve. Sign in with the email you used at purchase; Stripe sends you a one-time code.
Open the billing portal →- Cancelling stops future charges — you keep access until the end of the period you paid for.
- Your license key stays reserved for your email; resubscribing reactivates the same key.
License & activation
- Your license key is emailed to you at purchase (and when you start a trial). Check spam if you can't find it.
- A license runs on one computer at a time — activating on a new machine moves it automatically.
- To switch keys on a computer, click the 🔑 License button in the app's TOOLS row and enter the new key.
Contact us
Anything else — installation help, feature questions, billing issues the portal can't solve:
- Telegram: t.me/nordtechsoftware
- E-mail: nordtechsoftware@gmail.com
Response time: within 2 business days. For billing issues, include the email you purchased with so we can find you quickly.